SVH – GENERAL TERMS & CONDITIONS

TERMS OF USE

1. Hotel Standard Check-in time is 1000 hours EAT and check-out time is 1200 hours.
2. Early check-in and late check-out are available subject to availability.
3. Cancellation made 3 days prior to the arrival date shall not incur any cancellation charges ‘beyond, 1-night retention charges’ will be applicable.
4. All standard policies pertaining to the hotel/ hospitality industry are applicable, when a specific reservation policy is not mentioned in the “Reservation Confirmation” document.

OTHER STANDARDS TERMS AND CONDITIONS

1. No gatherings and parties of any nature are allowed in the room. The Hotel reserves the right to evict any additional occupants in the room.
2. This reservation is not transferable.
3. In the event of a no-show, a fee of one night’s room charge (inclusive of any applicable prevailing government tax) will be charged
4. The hotel reserves the right to send guests away from the Hotel due to their conduct and behavior or for any other safety, security, or medical reasons. This applies in particular, if Guests do not observe instructions given by Hotel employees, express themselves in a discriminating manner, or harass or endanger other guests.
5. Guests will not be permitted to compromise the health, safety, and security aspects of the Hotel at any point in time.
6. Special terms of the offer will be applicable for the respective bookings and in case of conflict, the terms of such special offers will prevail.
7. Guests are not allowed to bring food and beverage from outside the Hotel or order food from outside the Hotel.
8. The Hotel undertakes no liability for the shelf life of the food which is taken away from the Hotel after an event at the Hotel or taken outside the Hotel for private consumption.
9. In case of conflict in the actual bill provided to you after the receipt of services, the terms of the bill will prevail.
10. Neatness and hygiene should be adequately maintained by the Guest. The Guest should always adhere to the safety, security, and hygiene advice duly provided by the Hotel and should avoid breaching the same. The Guest will be solely responsible for any such violation if identified.
11. All the assets and valuables of the Hotel should be duly maintained adequately and should not be damaged or destroyed. The Hotel has the discretion to levy any charges in the future if it is proven beyond doubt that such damage/destruction to the asset of the Hotel (both movable and immovable) has been done or caused by the Guest.
12. If you have any allergies, sensitivities, or intolerance to, but not limited to a particular fabric, material, cleaning product, or food, it is not Hotel’s responsibility to advise Hotel management prior to arrival.
13. Your valuables can be stored in a safety deposit box in your room or the hotel can store your valuables upon request. The hotel is entitled to collect a charge for the storage of these items.
14. In case the items you wish to store are exceptionally valuable you must notify the hotel before storing them. The hotel may refuse to store this kind of valuables.
15. Management and staff work hard to provide a safe and secure environment. We do everything possible to ensure a secure environment is maintained and we ask that our guests do also. The Hotel takes no responsibility for any personal possessions that are lost, stolen, or misplaced whilst on the premises due to the acts and omissions of the guests themselves.
16. Lost property found on the premises is logged and kept in a secure location for a period of three (3) months. Thereafter items are either disposed of or donated to charity. The Hotel accepts no responsibility for contacting individuals in relation to lost property. Perishable items retrieved from rooms after check out are only held until the close of business that day.
17. Claimed items can be collected from the hotel with valid identification or alternatively, the hotel can arrange postage on behalf of the guest at their expense.
18. The Hotel reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes.
19. We do our best to ensure reservation arrangements are satisfactory, however, the Hotel does not accept any liability for any loss financial or otherwise, travel delay, injury, damage, additional expenses, or inconvenience caused directly or indirectly by any events which are beyond our control. These include, but are not limited to, flight delays or cancellations, civil disturbance, defects in vehicles, strikes, theft, acts of terrorism, natural disaster, war, fire, floods, acts of God, acts of Government, or of any other authorities, changes to Government regulations, accident to or failure of machinery or equipment, maintenance requirements or industrial action.